> ## Documentation Index
> Fetch the complete documentation index at: https://resource-center-zoho-crm-staging-feb20.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Call transcripts and summaries

> Automatically generate AI-powered transcripts, summaries, and action items from recorded calls to save time and improve follow-up

## Overview

Quo, formerly OpenPhone, automatically generates AI-powered transcripts and summaries for all recorded calls, helping you save time and improve follow-up. Get speaker-separated transcripts, conversation summaries, and potential action items within seconds of ending a call.

<Note>
  Call transcripts and summaries are available on Business and Scale plans and require call recording to be enabled.
</Note>

## Enabling transcripts and summaries

Call transcripts and summaries are enabled by default for Business and Scale plans. To disable or re-enable:

1. Go to **Settings** → **Phone numbers**
2. Select the specific phone number
3. Find **Transcribe and summarize calls** setting
4. Toggle on/off as needed

<Note>
  Transcription settings are configured per phone number, not account-wide.
</Note>

## How it works

### Automatic generation

When you record a call, Quo automatically:

1. **Transcribes the conversation** with speaker identification
2. **Generates an AI summary** highlighting key points
3. **Identifies action items** for follow-up
4. **Delivers results** within seconds of call completion

### Accessing transcripts and summaries

After a recorded call ends:

1. **View the summary** in the conversation thread
2. **Click the call summary** to expand details
3. **Review action items** for follow-up tasks
4. **Open the transcript** to see the full conversation

<Frame />

<Frame>
  <img src="https://mintcdn.com/resource-center-zoho-crm-staging-feb20/8r2eiX8kiGiDM534/images/core-concepts-calling/Inbox-Transcript_Hover_OnPlaying-2.png?fit=max&auto=format&n=8r2eiX8kiGiDM534&q=85&s=db8fbea56adef14cb425e95f75083bc0" alt="Call transcript and summary interface" style={{ maxHeight:"450px" }} title="" width="1680" height="1050" data-path="images/core-concepts-calling/Inbox-Transcript_Hover_OnPlaying-2.png" />
</Frame>

## Language support

Quo supports call transcripts and summaries in 40+ languages:

### European Languages

* **Bulgarian**, **Catalan**, **Czech**, **Danish**, **Dutch**
* **English**, **Estonian**, **Finnish**, **Flemish**, **French**
* **German** (including Switzerland), **Greek**, **Hungarian**
* **Italian**, **Latvian**, **Lithuanian**, **Norwegian**
* **Polish**, **Portuguese**, **Romanian**, **Russian**
* **Slovak**, **Spanish**, **Swedish**, **Turkish**, **Ukrainian**

### Asian Languages

* **Chinese** (Mandarin Simplified/Traditional, Cantonese Traditional)
* **Hindi**, **Indonesian**, **Japanese**, **Korean**
* **Malay**, **Thai**, **Vietnamese**

<Note>
  Transcription accuracy may vary based on audio quality, speaker clarity, and language complexity.
</Note>

# FAQs

<AccordionGroup>
  <Accordion title="Transcripts not appearing">
    Ensure you have a Business or Scale plan and that call recording is enabled for your phone number. Transcripts only generate for recorded calls.
  </Accordion>

  <Accordion title="Poor transcription quality">
    Check call audio quality and minimize background noise. Speak clearly and avoid overlapping conversations for better AI transcription accuracy.
  </Accordion>

  <Accordion title="Can't disable transcriptions">
    Only workspace Owners and Admins can modify transcription settings. Check your role permissions in the workspace.
  </Accordion>

  <Accordion title="Missing action items">
    Action items are only available on Scale plans. Business plan users get transcripts and summaries but not AI-generated action items.
  </Accordion>

  <Accordion title="Language not supported">
    Check the supported languages list above. If your language isn't supported, transcription may not work accurately or at all.
  </Accordion>

  <Accordion title="Old calls don't have transcripts">
    Transcripts are only generated for calls made after upgrading to Business or Scale plans. Previous calls cannot be retroactively transcribed.
  </Accordion>
</AccordionGroup>