> ## Documentation Index
> Fetch the complete documentation index at: https://resource-center-zoho-crm-staging-feb20.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Send Quo, formerly OpenPhone, notifications directly to Slack channels for team communication and collaboration

## Overview

Quo's Slack integration sends real-time notifications to your chosen Slack channels whenever your Quo numbers receive calls, messages, or voicemail. Keep your team informed and enable quick responses to customer communications.

<Note>
  Only Admins and Owners can configure Slack integrations for phone numbers.
</Note>

## Setting up Slack integration

### Connection process

**To connect Quo to Slack:**

1. Navigate to **Settings** → **Phone Numbers**
2. Select the phone number to integrate
3. Scroll to **Integrations** section
4. Click **Connect to your Slack**
5. Authorize Quo in your Slack workspace
6. Choose target Slack channel
7. Configure notification preferences

<Frame>
  <img src="https://mintcdn.com/resource-center-zoho-crm-staging-feb20/8r2eiX8kiGiDM534/images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_selecting-a-phone-number-in-op_0c70ed6b.png?fit=max&auto=format&n=8r2eiX8kiGiDM534&q=85&s=98306347a65ae02b8cda3257e1f5ba0f" alt="Selecting phone number for Slack integration" style={{ maxHeight:"450px" }} width="1550" height="922" data-path="images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_selecting-a-phone-number-in-op_0c70ed6b.png" />
</Frame>

### Authorization and setup

**Slack workspace permissions:**

* Grant Quo permission to post messages
* Select specific channel for notifications
* Configure which team members can see notifications
* Set up appropriate channel permissions

<Frame>
  <img src="https://mintcdn.com/resource-center-zoho-crm-staging-feb20/8r2eiX8kiGiDM534/images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_turn-on-the-slack-integration_9f7266b0.png?fit=max&auto=format&n=8r2eiX8kiGiDM534&q=85&s=a41811157263f29e70e5083ccdb42299" alt="Slack integration setup interface" style={{ maxHeight:"450px" }} width="1550" height="922" data-path="images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_turn-on-the-slack-integration_9f7266b0.png" />
</Frame>

### Notification configuration

**Available event types:**

* **Text messages**: Real-time message notifications
* **Missed calls**: Alerts for unanswered calls
* **Voicemail**: New voicemail notifications

**Customization options:**

* Toggle specific event types on/off
* Choose different channels for different events
* Configure notification timing and frequency

<Frame>
  <img src="https://mintcdn.com/resource-center-zoho-crm-staging-feb20/7IsAYWZi7YPbHAb3/images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_adjusting-slack-integration-se_b38b1b93.png?fit=max&auto=format&n=7IsAYWZi7YPbHAb3&q=85&s=021f69154499d7e5c2e0c636fa4cae74" alt="Slack notification preferences configuration" style={{ maxHeight:"450px" }} width="1550" height="922" data-path="images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_adjusting-slack-integration-se_b38b1b93.png" />
</Frame>

## Slack notification format

### How notifications appear

**Notification content includes:**

* Event type (call, message, voicemail)
* Sender/caller information
* Message content or call details
* Timestamp
* Quick action buttons

<Frame>
  <img src="https://mintcdn.com/resource-center-zoho-crm-staging-feb20/8r2eiX8kiGiDM534/images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_openphone-notifications-displa_574e8050.png?fit=max&auto=format&n=8r2eiX8kiGiDM534&q=85&s=0f3d69798baa12964e0b496c32b42076" alt="Quo notifications in Slack channel" style={{ maxHeight:"450px" }} width="1550" height="725" data-path="images/core-concepts-apis-integrations/how-to-set-up-openphones-integ_openphone-notifications-displa_574e8050.png" />
</Frame>

### Message formatting

**Text message notifications:**

* Complete message content
* Sender identification
* Quo number that received message
* Thread organization for conversations

**Call notifications:**

* Caller identification
* Call duration (if answered)
* Miss call indicators
* Voicemail status

**Voicemail notifications:**

* Caller information
* Voicemail duration
* Transcription (when available)
* Direct playback options

## Managing Slack integration

### Updating settings

**To modify Slack notifications:**

* Return to phone number integration settings
* Adjust event types and channels
* Change notification frequency
* Update channel permissions

### Best practices

**Effective Slack integration:**

* Use dedicated channels for Quo notifications
* Configure appropriate team access
* Set notification preferences to avoid channel noise
* Use threading for related conversations

**Channel organization:**

* Create separate channels for different phone numbers
* Use descriptive channel names
* Set appropriate channel purposes
* Configure channel notification levels

### Troubleshooting

**Common setup issues:**

* Verify Slack workspace permissions
* Check channel access for Quo app
* Confirm notification settings are enabled
* Test with sample notifications

**Performance optimization:**

* Monitor channel message volume
* Adjust notification types based on team needs
* Use Slack's notification settings
* Regular review of integration effectiveness