Pre-paid credits and usage-based billing

How pre-paid credits and usage-based billing work in Quo, formerly OpenPhone.

Pre-paid credits let you pay in advance for usage-based services like international calling, texting, and automations. This makes it easy to manage variable usage without affecting your regular subscription billing.

What credits cover

• International calling: Per-minute rates vary by country
• International texting: Per-message rates vary by country
• API messaging: $0.01 per message plus standard rates
• Zapier automation: $0.01 per message plus standard rates

How credits work

• Per-usage deduction: Credits consumed as you use services
• Variable rates: Each country has different calling/texting rates
• Automatic billing: Credits deducted from your balance automatically

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How to purchase pre-paid credits

1. Navigate to Settings → Plan & billing
2. Scroll to the Voice & messaging balance
3. Click Add funds to purchase

Apply unused credits to your subscription

Have unused credits? Apply them to your subscription:

1. Navigate to Settings → Plan & billing
2. Scroll to the Voice & messaging balance
3. Click Use towards subscription
4. Confirm application

All credits are applied at once—you cannot specify a partial amount.