How to port out from AT&T

Step-by-step guide to transfer your phone numbers from AT&T to Quo, formerly OpenPhone

Overview

Porting your AT&T phone numbers to Quo requires specific information and a transfer PIN. AT&T has different requirements for consumer and business accounts, but the process is straightforward once you have gathered the necessary details. The transfer typically takes 1-2 weeks to complete.

Before you begin

Supported number types

• Local US phone numbers
• Canadian phone numbers
• North American toll-free numbers

Requirements

• Active AT&T account with the numbers you want to port
• Workspace owner or admin access in Quo
• Desktop or web version of Quo for submitting the port request
• Valid transfer PIN from AT&T (expires after 4 days)

Information needed from AT&T

Requirement	Details	Steps
Transfer PIN	A 6 digit PIN is required for porting. The PIN is valid for 4 days before it expires. Once expired, you have to reset it.	AT&T Mobile App 1. Tap on more → manage profile 2. Choose people & permissions → scroll to transfer phone number 3. Tap request a new PIN for your new PIN to be displayed
Account number	Consumer: Typically nine (9) digits Business: 13 - 15 digits Home Phone: 12 - 15 digits	AT&T website Go to billing and payments → view your bill. Your account number is listed at the top of the bill
Billing address	Consumer: Must EXACTLY match account Business: Must EXACTLY match the address associated with the number being ported	Double-check to ensure every detail is correct to prevent delays
Account status	Account must be active and in good standing	Contact AT&T Live Chat to ensure your number is portable
Bill statement	A recent bill statement is required to verify your account details during porting	Take a screenshot, picture, or download the PDF version

Important considerations

• Ensure all information matches AT&T records exactly to avoid delays
• Your account must be active and in good standing
• Transfer PINs expire after 4 days - generate a new one if needed
• Do not cancel your AT&T service until the port is complete

AT&T porting support

If you need assistance with AT&T-specific requirements:

• Phone: [phone]
• Live Chat hours:
  • Monday to Sunday: 5 AM - 7 PM PST
  • Saturday and Sunday: 6 AM - 5 PM PST

Steps to port from AT&T

1. Generate your transfer PIN → Use the AT&T mobile app to get your 6-digit PIN
2. Gather account information → Collect your account number and exact billing address
3. Download a recent bill → Save a PDF or screenshot for verification
4. Submit port request → Follow our step-by-step porting guide

Need assistance? Submit a request to our support team or chat with us.

FAQs

How long does it take to port from AT&T?

The porting process typically takes 1-2 weeks, provided all information is correct and matches AT&T’s records exactly.

What if my transfer PIN expires?

AT&T transfer PINs are only valid for 4 days. If yours expires, simply generate a new one through the AT&T mobile app before submitting your port request.

Can I port a number from an AT&T family plan?

Yes, but you’ll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.

What's the difference between consumer and business account numbers?

Consumer accounts typically have 9-digit account numbers, while business accounts have 13-15 digits. Home phone accounts may have 12-15 digits. Check your AT&T bill to confirm.

Will I lose my AT&T voicemail messages?

Yes, voicemail messages and call history will not transfer to Quo. Save any important messages before the port completes.