Gong

Automatically sync Quo, formerly OpenPhone, call recordings to Gong for conversation intelligence and sales analysis

Overview

Quo’s Gong integration automatically syncs call recordings to Gong for conversation intelligence and analysis. Analyze call interactions, track key moments, and leverage Gong’s AI-powered insights on your Quo conversations.

Gong integration is available for Business plan customers. You must be a workspace Owner or Admin to set up the integration.

How the integration works

Automatic call recording sync

Recording workflow:

• Quo call recordings automatically import to Gong
• Choose auto-recording at phone number level or manual recording during calls
• Recordings sync immediately after call completion
• Full audio and transcript data transferred

Gong analysis features

Available in Gong:

• Full call recording playback
• AI-generated conversation insights
• Key moments and points of interest identification
• Questions asked during calls
• Repeat phrases and talking patterns

Transcript analysis

Call transcript features:

• Complete conversation transcription
• Coaching opportunities identification
• Sales methodology tracking
• Performance analysis and insights

Setting up Gong integration

Prerequisites

Requirements:

• Quo Business plan subscription
• Active Gong account
• Workspace Owner or Admin permissions in Quo
• Admin access to Gong workspace

Connection process

To connect Quo to Gong:

1. Open Quo web or desktop app
2. Navigate to Settings → Integrations
3. Select Gong from available integrations
4. Click + Connect to Gong
5. Authorize connection in Gong
6. Return to Quo for configuration

Configuration

After connecting:

• Select phone numbers to sync recordings from
• Configure which calls should be recorded
• Set up automatic vs. manual recording preferences
• Test the integration with sample calls

Using the integration

Recording settings

Call recording options:

• Auto-record: All calls on selected numbers automatically recorded
• Manual recording: Use record button during live calls
• Selective sync: Choose which recordings sync to Gong
• Number-specific settings: Different recording rules per phone number

Data synchronization

What syncs to Gong:

• Complete call audio recordings
• Call metadata (duration, participants, timestamps)
• Conversation transcripts
• Call outcomes and dispositions

Analysis workflow

In Gong platform:

• Review imported Quo calls
• Analyze conversation patterns and insights
• Track sales methodology adherence
• Use coaching features for team development
• Generate reports on call performance

Best practices

Recording management

Effective recording strategy:

• Enable auto-recording for sales and support numbers
• Train team on manual recording for important calls
• Review recording settings regularly
• Ensure compliance with local recording laws

Gong optimization

Maximizing insights:

• Tag important calls for easy filtering
• Use Gong’s coaching features for team development
• Set up custom trackers for key sales moments
• Regular review of conversation analytics

Team workflow

Integration in daily work:

• Include Gong analysis in sales reviews
• Use insights for coaching conversations
• Track performance trends over time
• Share best practices identified through analysis

Related integrations

Complementary tools:

• HubSpot integration for CRM synchronization
• Zapier integration for workflow automation
• Email notifications for call alerts
• Slack integration for team notifications