Toll-free registration

How to register your toll-free number for messaging compliance with Quo, formerly OpenPhone.

Overview

Toll-free numbers have long helped businesses reach customers across North America while building trust and brand recognition. To reduce spam and misuse, mobile carriers now require verification for SMS and MMS sent from toll-free numbers. Verified toll-free messaging means your business and messaging use case have been reviewed and approved by carriers to send messages from toll-free numbers in the US and Canada.

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How do I register my toll-free number with Quo?

1. Go to Settings → Trust center to start the toll-free registration process
   • This option will only show up if you have a toll-free number in your workspace
   • You must also be an Owner or Admin on a paid plan. You won’t be able to complete your carrier registration during a free trial.

Registration requires a phone number you own in the US or Canada.

2. Select which number you want to register. All the unregistered toll-free numbers in the workspace will be listed here.

Each toll-free number needs to be registered individually. 

3. Complete the toll-free registration form.

Use a business email address when registering

Submissions should include an email address associated with your company’s official domain (e.g., [e-mail]) rather than generic email providers such as Gmail, Yahoo, or Outlook. This helps establish credibility and can speed up the verification process.

• Larger organizations: The email must include your corporate domain.
• Smaller businesses: A free email address can be used, but there must be a clear connection to the business (such as the email appearing on your website or social profiles).

Other things to keep in mind:

• All required fields must be completed. Missing information can delay or result in rejection of your verification request.
• The toll-free number being verified cannot be listed as the primary contact number in the verification form.
• You must clearly show that clients have consented to receive messages (examples are provided in the form).
• Consent must be obtained before the first message is sent.

Have your Business Registration Number (BRN) ready

Quo must collect your Business Registration Number (BRN) (such as an EIN) during toll-free verification. Carriers use this information to confirm your business identity and ensure compliance with messaging regulations.

• U.S. businesses: Provide your EIN (Employer Identification Number).
• Canadian or international businesses: Provide the government-issued business registration number associated with your company.

Your BRN must:

• Match the legal business name listed in the verification form
• Be valid and registered with the appropriate government authority
• Belong to the business that owns or controls the toll-free number

Incorrect or unverifiable registration numbers may delay or result in rejection of your verification request.

If you’re unsure which number to provide, confirm your legal business name and registration details from your official government filings before submitting the form.

What is client consent? What do I submit as proof?

Before sending your first message, you must obtain permission from the recipient to communicate with them. This permission is referred to as consent, and the recipient must clearly understand what type of messages they are agreeing to receive.

During registration, you will provide examples of how consent is collected. You do not need to share client-specific information.

To help you complete the form, here’s a short description of each consent type:

• Website form: A form or pop-up where visitors enter their phone number and opt in to receive messages. Provide a link to the page for review.
• Physical form (paper form): A printed form completed in person. Upload a photo or screenshot of the form.
• QR code: A QR code that links to an online form where users can opt in. Upload a screenshot of the QR code.
• SMS keyword opt-in: A keyword customers text to subscribe to messages. Provide:

  • The keyword used

  • Where customers see it

  • What happens after they text it

    Example
    Keyword: SIGNUP. Customers see the keyword on a banner on our website. After texting the keyword to the toll-free number, they are asked to reply “Y” to confirm they want to receive promotional SMS messages.

How do I register another toll-free number?

If you have additional toll-free numbers in your workspace that need verification, select Register another number to start the process again.

I submitted my form but have not heard back. What should I do next?

After submission, you can monitor the status of your verification via the Trust center. You will also receive an email when the registration is submitted, and approved or rejected.

Processing times can vary and may take 2-3 weeks to process once the information has been correctly provided.

My toll-free form was rejected. What should I do now?

If your form was rejected, you’ll be able to see rejection details and resubmit from within the Trust center.

You must resubmit your application within 7 days, or you’ll need to restart the verification process.

My submission was rejected due to forbidden messaging categories. Can I resubmit?

Rejections due to forbidden messaging categories, are ineligible for resubmission. Please note, in addition to toll-free messaging content restrictions, any use cases that violate our Terms of Service or Fair Use Policy are not allowed on Quo’s platform, regardless of number/sender type or destination country.

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Need support?

Submit a request to our support team or chat with us.

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FAQs

Is there any cost to register a toll-free number?

This service is completely free of charge and included as part of your subscription cost with Quo.

When did this go into effect?

Since November 8, 2023, it has been a regulation that toll-free numbers must be registered to message US and Canadian numbers.

Customers who try to send outbound SMS or MMS messages to US or Canadian numbers from an unregistered toll-free number will be blocked from doing so.

Do I need to register my toll-free number?

If you use a toll-free number to message US or Canadian numbers, you need to register your toll-free number.

Few things to keep in mind:

• If your Quo number will be used strictly for calls and inbound messages, you do not need to register your number, as inbound MMS and SMS are not impacted.
• To review if a toll-free number is the best fit for you, please use our guide here.

What can happen to my toll-free number if I do not register it?

An unregistered toll-free number will lead to outgoing messages being blocked or filtered when messaging clients across North America, preventing your content from delivering successfully. Quo is not able to waive or remove verification requirements for toll-free numbers.

Who can verify a toll-free number?

Owners or admins on a paid plan with have at least one toll-free number will be able to verify their toll-free number.

If I have multiple toll-free numbers, do I need to register them all?

Yes, each of your toll-free numbers will need to be registered individually.